Our Client ALBION's EC Initiatives for 'PAUL & JOE' Featured in Japan Internet Economy Newspaper!

The 'PAUL & JOE' brand by cosmetics manufacturer ALBION Co., Ltd. was featured in the Japan Internet Economy Newspaper for their efforts to improve customer satisfaction through online customer service.

As a company whose primary sales channel has been offline retail such as department stores, ALBION has a strong tradition of personalized customer service. All brand site staff members have prior in-store experience, and they leverage that expertise to provide attentive, customer-focused service online — including accurate responses to pre-purchase consultations — thereby enhancing customer satisfaction. The article also references our collaborative initiatives with the company.

The article covers these topics in detail, so please give it a read.
https://netkeizai.com/articles/detail/12478

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